This Privacy Policy explains how 22win Casino (“we”, “the Platform”) collects, uses, stores, and protects users’ personal data (“Player”, “you”). By accessing the website, registering, or using the services offered, the user accepts the terms and conditions described in this document.
22win is committed to processing personal information confidentially and in strict accordance with the Data Privacy Act in force in the Philippines, as well as international security standards.
Data Collected
To ensure the stable operation of the service, we collect the following types of information:
Data Provided by the User
- First name and last name
- Date of birth (to confirm legal gambling age)
- Residential address in the Philippines
- Email address and contact phone number
- Official documents for identity verification (KYC)
Automatically Collected Data
- IP address and geolocation data
- Device type, operating system, and browser parameters
- Access logs, history of activity, and site navigation
- Information on bets placed and financial transactions
- Cookies
Purposes of Data Processing
Personal data is used exclusively for:
- Managing user accounts and profiles
- Secure processing of deposits and payout of winnings
- Verifying the identity of players to prevent fraud and money laundering (AML)
- Complying with legal obligations and requirements of the PAGCOR regulator
- Improving customer service and technical support quality
- Sending customized marketing offers (subject to user consent)
Legal Basis
Data processing is based on the performance of the contract between the user and the 22win platform, compliance with applicable Philippine laws, and the operator’s legitimate interest in ensuring cybersecurity and preventing abuse.
Data Disclosure to Third Parties
Data may be shared with third parties only in the following cases:
- Certified payment systems to process financial transactions
- Providers of official verification and document checking services
- Regulatory bodies (including PAGCOR) and law enforcement agencies of the Philippines upon lawful request
- Technical contractors ensuring the security and stability of the platform’s servers
Security and Storage
We implement advanced cryptographic encryption methods (SSL protocols) to prevent data leaks. Players’ personal data is stored for the duration necessary to fulfill the company’s legal, tax, and operational obligations, after which it is permanently deleted or anonymized.
User Rights
In accordance with Philippine data protection laws, users have the right to access their personal information, correct it, block it, or delete it if it is no longer relevant. Players also have the right to withdraw their consent to data processing. To exercise these rights, please submit a request to our customer support service.
Cookies
22win uses cookies to personalize the interface, analyze traffic, and optimize the gaming experience. You can change your cookie preferences at any time within your web browser settings.
Policy Changes
22win Casino reserves the right to update and amend this Privacy Policy unilaterally. The current version of the document is always available on this page.
